Frequently Asked Questions (FAQ) 

Last updated: February 09, 2025

Thank you for using HiveCheck, the AI-powered beehive inspection system by Bee Field Alliance.
If you encounter issues, check the FAQ below. For unresolved problems, contact us here.

General

Q1: Do I need an internet connection to use the app?
Yes. An active internet connection is required to upload images for AI analysis and generate inspection reports.

Q2: How does the AI analysis work?
HiveCheck uses advanced image recognition algorithms (via our third-party AI partner) to analyze uploaded beehive frame images. The AI detects patterns related to bee health, pests, or hive conditions and provides an instant report.

Q3: How can I change the app’s language?
Navigate to Settings > Language and select your preferred language.

Data Privacy & Ownership

Q4: Is my data safe?
Yes. We adhere to strict privacy measures:

• Media Files (images): Sent temporarily to our AI partner for analysis; not stored in our database.

• Personal Data: Processed as outlined in our Privacy Policy.

Q5: Are the analyzed images stored in your database?
No. Images are processed in real-time and deleted after analysis. We do not retain them unless explicitly stated (e.g., for debugging with user consent).

Q6: Who owns the uploaded images?
You retain ownership of all images. However, by uploading, you grant us a license to use them as described in Section 8 (Media Files) of our Terms & Conditions:

• We may use them to improve our AI models (anonymized/aggregated).

• You waive attribution rights for uploaded content.

Troubleshooting

Q7: Why is my analysis report inaccurate?
Ensure:

• Images are clear, well-lit, and focused on beehive frames.

• The upload contains bees (e.g., avoid blank frames or incorrect angles).

Q8: How do I delete my account?
Accounts are deactivated automatically upon subscription expiry. To request manual deletion, contact us here.

Q9: Can I use HiveCheck commercially?
No. The Services are for personal or internal beekeeping use only (Section 5 of Terms & Conditions). Commercial exploitation (e.g., reselling reports) is prohibited.

Legal & Compliance

Q10: Which laws govern HiveCheck?
The Services are governed by Tunisian law. Disputes must be resolved in the Court of First Instance of Tunis (Section 16 of Terms & Conditions).

Q11: How are subscription payments handled?
All payments are processed via the App Store or Play Store. We do not collect payment details.

Still need help?
Contact our support team at: https://www.beefieldalliance.com/contact.

Key Alignments

1. Data Ownership: Clarified per Terms Section 8 (user owns images; license granted to us).

2. AI Process: Referenced third-party partner (matching Privacy Policy).

3. Language: Simplified for users while maintaining legal accuracy.

4. Commercial Use: Added restriction (Terms Section 5).